Privacy Policy

Effective: 26 April 2026.

1. What we collect

Account: name, email, password hash (handled by the sign-in system).
Customer data you upload: phone numbers, names, plan details, subscription expiry dates, area names — for the sole purpose of sending WhatsApp messages on your behalf.
Message activity: sent / delivered / read / failed status per recipient, retained for 90 days unless your plan extends it.
Payment evidence: sender name, transfer date, transaction reference number you submit when buying credits. Retained until reconciled with the bank statement, then 12 months for accounting.
Operational logs: request timestamps, IP addresses, browser/device details, error traces. Retained 30 days.

2. Why we collect it

To operate the service: authenticate you, deliver the WhatsApp messages you instruct us to send, bill correctly, comply with our obligations, and improve the service.

3. Third parties

We share data with service providers only as needed to operate the service:

Hosting providers — secure hosting, storage, and request handling.
Email providers — transactional email such as account verification and billing notifications.
WhatsApp delivery providers — recipient phone numbers and message content for delivery.
Analytics and monitoring providers — product analytics and error monitoring where permitted by your cookie choices.

4. Your rights

Access — request a copy of your data via support@deep-iq.net.
Deletion — initiate from Settings → Danger Zone, or by email. Soft-delete grace period 7 days, then hard delete.
Correction — edit your account details directly, or email us for fields not in the UI.

5. Security

Passwords are hashed and never stored in clear text. Sessions are short-lived signed credentials. WhatsApp delivery credentials are stored server-side and never exposed to the browser.

6. Contact

Questions: support@deep-iq.net.